1. Overview and scope
These Trade Account Terms apply to every approved business, trade, wholesale, commercial, institutional, government, property-management, service-company, reseller, and other non-consumer account that purchases through ReachSupplyCo.com or receives account-specific trade pricing from REACH Supply.
They supplement the Terms and Conditions, Shipping & Delivery Policy, and Returns & Refunds Policy. By applying for, accessing, or using a Trade Account, the applicant and represented business agree to these terms.
2. Eligibility and authority
Trade Accounts are intended for legitimate organizations and self-employed professionals purchasing for business use, installation, repair, maintenance, resale, government or institutional purchasing, or another approved commercial purpose.
The person applying or ordering represents that they are authorized to provide submitted information, bind the organization, use its payment methods, and accept these Trade Account Terms on its behalf.
3. Application and approval
Approval is discretionary and may be based on business type, purchasing profile, verification results, product categories, geographic market, account history, risk, supplier restrictions, and operational capacity. REACH Supply may approve, decline, limit, condition, review, suspend, or revoke an account to the extent permitted by law.
Approval for ReachSupplyCo.com applies only to the U.S. storefront. It does not create approval or benefits on another storefront, affiliate, marketplace, or sales channel.
4. Business information and verification
The applicant must provide complete, accurate, and current legal and operating information, including business name, entity type, contact details, billing and shipping addresses, purchasing purpose, and requested tax or registration information.
REACH Supply may verify information using public business records, payment providers, fraud-prevention services, suppliers, references, and documents reasonably necessary to administer the account. Material changes must be reported promptly.
An Employer Identification Number is a federal tax identifier and does not by itself establish sales-tax exemption or resale status.
5. Account security and authorized users
The account holder must manage authorized users, roles, purchasing limits, saved addresses and credentials. Account access must not be shared outside the approved organization, and access for departing personnel should be removed promptly.
Report suspected unauthorized access through the Support Center or by email. REACH Supply may request verification or suspend access while a concern is reviewed. Valid credentials alone do not conclusively establish that a disputed order was authorized.
The business remains responsible for orders actually authorized by its personnel and for its account-security obligations under the applicable agreement and law.
6. Trade pricing and confidentiality
Trade pricing may be based on account group, product, manufacturer, quantity, promotion, supplier cost, market conditions, and account-specific arrangements. It may differ from public pricing, sale pricing, another account's pricing, and pricing on another channel.
Unless REACH Supply states otherwise in writing, trade pricing, discounts, cost files, quotes, and non-public availability information are confidential commercial information. They may be used internally for purchasing decisions but must not be publicly posted, redistributed, scraped, sold as data, or shared with another buyer or competing seller.
Pricing may change before an order is accepted. Displaying a trade price does not guarantee inventory, future pricing, margin, resale price, or continuing eligibility.
7. Product-specific minimums and quantity rules
These Trade Account Terms do not impose a general minimum order value unless a separate written account agreement expressly states otherwise.
An individual product, brand, supplier, quotation, promotion, freight method, special order, case pack, carton, or account-specific arrangement may require a minimum quantity, minimum line value, pack size, order increment, or other condition disclosed before order acceptance.
The cart, quick-order tool, or quotation may adjust a requested quantity to a valid selling increment. An exception for one product or order does not waive a requirement for another product or future order.
8. Quotes and price validity
A quotation is valid only for the stated period and is subject to availability, supplier confirmation, currency, taxes, freight, and stated assumptions. Unless expressly identified as firm and accepted within its validity period, a quote is an estimate and not an inventory reservation.
Changes to quantities, products, destination, payment method, delivery requirements, taxes, or supplier cost may require a revised quote. Typographical and calculation errors may be corrected before acceptance.
9. Orders and acceptance
A purchase order, quick-order submission, checkout, email request, or quote acceptance is an offer to purchase. An automated acknowledgment or payment authorization is not necessarily final acceptance.
REACH Supply may accept by issuing confirmation, capturing payment, sourcing, allocating, or shipping. It may reject, hold, split, limit, or cancel an order before acceptance for availability, payment, verification, supplier, compliance, pricing-error, fraud, export, safety, or operational reasons.
Customer purchase-order terms, vendor portals, procurement clauses, or preprinted conditions do not apply unless REACH Supply expressly accepts them in writing.
10. Payment terms and authorization
Standard Trade Accounts are payment-due-at-order. Standard approval does not provide net terms, a credit limit, deferred billing, or the right to pay after delivery. Any credit arrangement requires separate written approval and documentation.
REACH Supply may preauthorize a payment method and capture payment when the order is accepted, sourced, allocated, prepared, or shipped. If an authorization expires, a new authorization or payment may be required.
Separately approved credit terms, limits, deposits, guarantees, late charges, collection costs, and security requirements must be stated in a written agreement. REACH Supply may suspend fulfillment for overdue amounts or a substantiated payment risk where the agreement and law permit; a good-faith dispute does not by itself remove a mandatory remedy.
11. Taxes, resale, and exemptions
Federal, state, local, environmental, excise, customs, and other charges are applied as required. A Trade Account, EIN, business license, reseller status, or business registration does not automatically make an order tax-exempt.
The customer must provide valid and properly completed resale or exemption documentation before the affected order is processed. Acceptance may be limited by state, locality, product, transaction type, purpose, and expiration.
The customer is responsible for the accuracy and lawful use of its documentation and for taxes, interest, penalties, or assessments arising from invalid, expired, inaccurate, or improperly used certificates to the extent permitted by law.
The U.S. Small Business Administration explains federal and state tax identification numbers, and businesses should consult the relevant state taxing authority regarding resale and exemption requirements.
12. Availability, sourcing, and special orders
Trade orders may be sourced from multiple suppliers and fulfillment locations. Availability displayed online is not a reservation and may change before acceptance.
Special-order, factory-order, sourced-on-request, configured, programmed, keyed, cut, customized, discontinued, oversized, hazardous, or non-stock products may require deposits, longer lead times, supplier minimums, final-sale treatment, or written approval.
Once supplier commitment, allocation, customization, or production begins, a special order may be non-cancellable and non-returnable except where the product is defective, incorrectly supplied, or another mandatory remedy applies.
13. Shipping, fulfillment, and delivery
Orders may be fulfilled directly by an authorized supplier, distributor, manufacturer, logistics provider, or warehouse. One order can arrive in multiple shipments with different carriers, labels, documents, and delivery dates.
Shipping, freight, remote-area, residential-delivery, lift-gate, appointment, hazardous-material, address-correction, redirection, storage, customs, and similar charges may apply as described in the Shipping & Delivery Policy or quotation.
Business customers must provide appropriate receiving facilities, personnel, equipment, appointments, access, and inspection at delivery.
14. Product selection and professional responsibility
The trade customer is responsible for confirming part number, model and serial compatibility, voltage, dimensions, specifications, revision, intended use, certifications, code requirements, and installation conditions.
Trade customers are expected to use qualified personnel and professional judgment. Product-fit assistance is based on information supplied and does not replace inspection, diagnosis, measurements, manufacturer documentation, installation instructions, or applicable code requirements.
The customer is responsible for its own quotations, labor commitments, service promises, project schedules, resale representations, and downstream customer communications.
15. Returns, shortages, and cancellations
These Trade Account Terms incorporate the Returns & Refunds Policy for trade orders, together with stricter product, supplier, quotation, or special-order terms disclosed before acceptance.
Ordinary business returns may be subject to shorter deadlines, restocking charges, supplier approval, return freight, and final-sale restrictions. Opened, installed, powered, programmed, cut, keyed, customized, hazardous, obsolete, or specially sourced products may be ineligible for voluntary return.
Damage, shortages, and incorrect items should be reported promptly with photographs, labels, cartons, packing documents, and requested evidence. Do not return or discard anything until written instructions are issued.
16. Warranty claims
Read Warranty Information for coverage, manufacturer procedures, evidence, diagnosis, remedies and related costs. Written terms can differ for commercial, rental, resale or other business uses.
Submit a product claim through Returns & Warranty Requests. Accepted business terms do not remove rights that cannot lawfully be waived.
17. Resale and marketplace conduct
A Trade Account does not appoint the customer as an agent, franchisee, exclusive dealer, authorized service provider, or representative of REACH Supply or any manufacturer.
The customer must not make false warranty, compatibility, origin, authorization, availability, or affiliation claims. Marketplace sales, exports, restricted-product sales, and use of manufacturer trademarks may be subject to manufacturer, platform, legal, or territorial requirements.
The customer remains responsible for its own consumer disclosures, taxes, invoices, advertising, warranties, returns, privacy practices, product-safety duties, and legal obligations to downstream customers.
18. Records, audit, and cooperation
The customer must retain invoices, order records, exemption documents, authorizations, serial numbers, and claim evidence as reasonably necessary for tax, warranty, safety, recall, fraud, and account administration.
REACH Supply may request reasonable documentation to verify account eligibility, tax treatment, delivery, resale status, payment disputes, warranty claims, suspected misuse, or compliance with these terms.
19. Suspension and termination
REACH Supply may suspend pricing, purchasing access, payment methods, quotes, users, or the account for overdue amounts, inaccurate information, security risk, fraud, abuse, unauthorized sharing, policy breaches, substantiated dispute abuse, supplier restrictions, legal requirements, or operational reasons.
A good-faith complaint, honest review or lawful payment dispute is not by itself grounds for adverse action. Termination does not affect accepted orders, accrued payment obligations, confidentiality, warranty administration, dispute rights, or provisions intended to survive. The customer may request closure after outstanding orders, claims, and balances are resolved.
20. Confidential information
Each party may receive non-public commercial, technical, pricing, customer, supplier, or operational information. The receiving party must use reasonable care, use it only for the authorized business purpose, and disclose it only to personnel or advisers who need it and are bound by appropriate obligations.
This section does not restrict information that is public without breach, independently developed, lawfully received from another source, or required to be disclosed by law.
21. Business liability allocation
To the fullest extent permitted by law for business transactions, REACH Supply is not liable for indirect, incidental, special, exemplary, punitive, or consequential losses, including lost profit, revenue, contracts, data, goodwill, productivity, business interruption, labor, travel, diagnosis, removal, reinstallation, or loss of use.
Subject to liability that cannot legally be limited, REACH Supply's aggregate liability arising from a product or order will not exceed the amount paid to REACH Supply for the specific product or order giving rise to the claim.
Nothing limits liability for fraud, willful misconduct, personal injury, death, or another matter that cannot lawfully be limited.
22. Indemnity
To the extent permitted by law, the trade customer will defend and indemnify REACH Supply against third-party claims, losses, penalties, and reasonable costs arising from the customer's unlawful resale, false representations, improper installation, misuse, modification, export, privacy or security breach, infringement, or violation of these terms.
This obligation does not apply to the extent the claim was directly caused by REACH Supply's legally actionable conduct.
23. Relationship to other terms
These Trade Account Terms supplement the general site policies. A product page, accepted quotation, separate credit agreement or expressly accepted written agreement may add transaction-specific terms. Return instructions confirm the applicable process and do not retrospectively impose a new charge or reduce an agreed or mandatory right.
If terms conflict, the following order generally applies: a signed or expressly accepted negotiated agreement; an accepted quotation or transaction-specific condition; these Trade Account Terms; then the general Terms and Conditions and incorporated policies.
24. Governing law and disputes
The laws applicable to the seller and transaction determine governing law and jurisdiction, subject to an enforceable negotiated agreement and any law that must apply.
The parties may seek an informal resolution through written notice and review. This is not a mandatory precondition to lawful proceedings and does not suspend a legal deadline. These general terms do not designate an exclusive state or court or impose mandatory arbitration.
25. Changes to these terms
REACH Supply may update these Trade Account Terms prospectively for operational, supplier, risk, technology, or legal reasons. Material changes may be communicated through the account, website, or email.
Revised terms apply to future use and future orders after their effective date. They do not retroactively change an accepted order unless permitted by law and agreed where required.
26. Contact
Questions about account access, pricing, verification, or these Trade Account Terms may be sent to:
Email: [email protected]
Include the business name, account email, and relevant order or quote number. Do not email passwords, complete payment-card numbers, Social Security numbers, or online-banking credentials.
