U.S. orders · returns · product claims
Returns & Warranty Requests
Request a return, report a delivery problem or ask for a warranty review for a ReachSupplyCo.com order. Choose the affected item and provide the relevant details for review.
BEFORE YOU START
Have your order details ready
Have your order number and the billing email used at checkout ready. Keep the item, packaging and relevant evidence, subject to safety instructions and applicable law.
Before you submit
Have these details ready so the team can review your request.
1STEP 1
Order and item details
Use the correct order number and billing email, then select the exact item and quantity involved.
2STEP 2
Condition and installation
Tell us whether the packaging was opened, the part was installed, or electricity, gas, water, or refrigerant was connected.
3STEP 3
Clear evidence
Provide clear photographs of relevant packaging, shipping damage, labels or equipment details using the file options shown in the portal. Remove unrelated personal information.
A request starts a review, not an automatic approval. Wait for the correct shipping instructions before sending an item. Safety instructions and mandatory legal rights take priority. Read the Returns & Refunds Policy or Warranty Information.
Enter the order number and billing email to view the available items and request options. If you cannot access an item or submit a request, use the Support Center or email [email protected].
Start a return or warranty request
1
Submit the facts
Choose the affected item and provide relevant details and evidence.
2
The team reviews the case
We review the issue, applicable terms and available remedies.
3
Follow the next steps
Use the written instructions provided for your item and situation.
