Shipping & Delivery Policy

1. Overview

This Shipping and Delivery Policy applies to orders placed through ReachSupplyCo.com for eligible U.S. delivery destinations and to any order that expressly incorporates it.

Processing time, supplier lead time, dispatch time, carrier transit time, and delivery time are separate. A date shown is an estimate unless REACH Supply expressly confirms in writing that it is guaranteed.

2. Distributed fulfillment network

REACH Supply uses a distributed fulfillment model. Products may be stocked, sourced, packed, or shipped by REACH Supply or by an authorized manufacturer, distributor, supplier, warehouse, logistics provider, or fulfillment partner acting for REACH Supply.

Many orders may be supplier-fulfilled, while some orders ship from REACH Supply. Packaging, labels, packing slips, and return addresses may therefore identify another facility. This does not change the seller shown on the order confirmation or invoice.

Do not return a product to the sender address unless written return instructions authorize that location.

3. Processing and availability

Processing may include payment authorization, fraud review, address verification, inventory confirmation, supplier confirmation, allocation, sourcing, tax or exemption review, sanctions or export review, and preparation for shipment.

“In stock,” “available,” “usually ships,” and similar messages reflect information reasonably available when displayed and are not inventory reservations.

Backordered, special-order, factory-order, restricted, programmed, configured, cut, oversized, hazardous, or sourced-on-request products may require additional time or customer approval.

4. Dispatch and delivery estimates

Dispatch and delivery estimates depend on inventory, normal processing, supplier lead times, destination and the selected service. Express shipping generally accelerates carrier transit after dispatch, not sourcing or order review.

For orders covered by the FTC merchandise-order rule, we must have a reasonable basis for the stated shipment time, or ordinarily 30 days when none is stated. If that time cannot be met, the required delay-notice, consent and refund process applies. Describing a date as an estimate does not waive those obligations.

Required refunds generally must be sent within seven working days after the refund right arises; seller-provided credit has a different rule. A required refund is not replaced with store credit. See the FTC’s merchandise-order guidance.

5. Split and partial shipments

We may divide an order to reduce delay, use available inventory, or meet carrier and product restrictions. Each shipment may have a different carrier, tracking number, dispatch date, delivery date, packaging, and return instruction.

A partial delivery does not necessarily mean remaining items are missing. Review all shipment notices and tracking numbers before reporting a shortage.

No additional standard shipping fee will be added solely because REACH Supply chooses to split an order, although approved freight, remote-area, address-correction, or special-handling charges may still apply.

6. Shipping and additional charges

Shipping is calculated or quoted using product weight, dimensions, value, destination, fulfillment location, carrier service, and special-handling requirements known at the time.

Oversized, overweight, fragile, hazardous, remote-area, residential freight, lift-gate, appointment, inside-delivery, high-value, or special-handling shipments may require additional charges. We will request approval before applying a material charge not previously disclosed, unless the charge is imposed directly on the recipient under the selected delivery terms.

Shipping charges are generally non-refundable after the service is performed, except where the charge resulted from REACH Supply error, the service was not provided, or applicable law requires a refund.

7. Address requirements and changes

The customer must provide a complete and deliverable recipient name, company where applicable, street address, apartment, suite or unit, city, state, ZIP Code, telephone number, and essential access details.

Use the official USPS ZIP Code Lookup to confirm city, state, and ZIP Code information when needed.

Contact us immediately if an address is wrong. We cannot guarantee changes after sourcing, allocation, label creation, transfer, or dispatch. For fraud prevention, a material address change may require cancellation and a new order.

Reasonable carrier, correction, redirection, interception, storage, return, and reshipment costs caused by inaccurate customer-provided information may be charged or deducted where disclosed and legally permitted.

8. Carriers, methods and tracking

REACH Supply or the fulfilling location may select the carrier and service reasonably suited to the shipment. A displayed carrier may be replaced with a comparable service because of destination, availability, product restrictions, coverage, or operational requirements.

Tracking is provided when available. A label may be created before the carrier receives the package, and scans may be delayed or incomplete. Carrier tracking is the primary source for in-transit events.

Eligible orders can be checked at Track Your Order using the order number and billing email.

9. PO boxes, remote areas, and restricted destinations

Some products, carriers, values, batteries, hazardous materials, oversized items, and signature services cannot be delivered to a PO box, parcel locker, military address, remote destination, or particular ZIP Code.

Remote-area surcharges, carrier pickup, alternate service, or a street address may be required. We may contact you for an alternate address or cancel an item that cannot be delivered lawfully or reasonably.

Some USPS locations offer PO Box street addressing, but eligibility and carrier acceptance vary. A PO Box street-style address does not guarantee that every product or private-carrier shipment can be delivered there.

10. Delivery confirmation and authorized recipients

Carrier records showing delivery to the shipping address, a location associated with it, or a person or facility reasonably authorized to receive deliveries are evidence of delivery but are not conclusive where credible evidence indicates misdelivery.

An authorized recipient or location may include a resident, employee, reception desk, mailroom, loading dock, concierge, parcel locker, carrier facility, building management, authorized pickup person, or customer-designated safe location.

Delivery evidence may include scans, timestamps, photographs, signatures, recipient names, geolocation, driver notes, access records, pickup records, or carrier confirmation.

11. Signatures and secure delivery

A signature, adult signature, identification check, one-time code, carrier pickup, delivery appointment, or another security measure may be required based on value, product, destination, payment review, carrier rules, or claim history.

Safe-drop requests, signature waivers, access codes, concierge directions, and alternate-location requests are subject to carrier approval and may affect responsibility after proper delivery to the extent legally permitted.

12. Refused, unclaimed, and undeliverable orders

A shipment may be returned because it was refused, not collected, undeliverable, incorrectly addressed, subject to unpaid charges, or because delivery attempts or appointment requirements were not completed.

Refusing delivery does not by itself constitute an approved voluntary cancellation or return. Mandatory cancellation and refund rights remain available. After receipt and inspection, any available credit is determined under the Returns & Refunds Policy.

Original shipping, return freight, carrier fees, corrections, storage, handling, customer-caused damage, and applicable restocking charges may be deducted where disclosed and legally permitted.

13. Damage, shortages and incorrect items

Inspect shipments promptly. Contact REACH Supply as soon as possible and preferably within 48 hours after delivery for visible damage, missing items, incorrect items, quantity differences, or evidence of tampering.

Keep the products, cartons, internal packaging, labels, packing documents, pallets, and damaged materials. We may request photographs, serial numbers, a signed declaration, carrier inspection, or return of the shipment.

Do not install, modify, program, cut, discard, repair, or continue using an item alleged to be wrong or damaged unless authorized or immediate action is reasonably necessary for safety.

The 48-hour request protects evidence and carrier or supplier claim deadlines; it does not eliminate a right that cannot legally be waived. Submit the issue through Returns & Warranty Requests and keep the product and packaging until written instructions are provided.

14. Lost, stalled, or delayed shipments

A missed estimate or tracking gap does not by itself prove a package is lost. REACH Supply may open a carrier or supplier trace and request relevant tracking, address and delivery information.

We will review the evidence and applicable obligations to determine the appropriate resolution. A carrier waiting period or supplier reimbursement does not extend a legally required notice, cancellation or refund deadline.

If an original shipment arrives after a replacement or refund, notify us so any return or correction can be arranged where legally permitted.

15. Loss, theft, or damage after proper delivery

Where evidence reasonably establishes proper delivery to the correct address or an authorized recipient or location, REACH Supply may treat the delivery obligation as completed, subject to applicable law.

REACH Supply is not responsible for theft, weather exposure, mishandling, or unauthorized removal occurring after proper delivery to the fullest extent permitted by law. We may assist with an inquiry but cannot guarantee a replacement or refund.

16. Freight, oversized, fragile, hazardous, and restricted products

Palletized, oversized, overweight, fragile, high-value, battery-containing, chemical, pressurized, hazardous, or regulated products may require special packaging, freight, appointment delivery, carrier pickup, commercial-address service, or hazardous-material handling.

Freight may be curbside or dock delivery unless another service is purchased. The customer must provide safe access, receiving personnel, unloading equipment, appointments, measurements, permits, and prompt inspection.

Lithium batteries are regulated as hazardous materials under U.S. Department of Transportation rules and must meet applicable packaging, marking, documentation, and mode-specific requirements. Review the PHMSA lithium-battery transportation guidance.

Visible freight damage or shortages should be recorded on the carrier document before signing where practical.

17. Pickup orders

Pickup is available only when expressly offered and confirmed for a specific order and location. Do not attend a supplier, warehouse, distributor, or fulfillment site without written pickup instructions.

Pickup may require the order number, identification, payment verification, or authorization for the person collecting. The order is considered delivered when released and recorded as collected, subject to applicable law.

18. Cross-border and customer-arranged shipping

ReachSupplyCo.com is intended primarily for eligible U.S. delivery destinations. Cross-border shipment is available only when expressly quoted or approved.

If you select a freight forwarder, reshipper, export agent, marketplace warehouse, or customer-arranged carrier, responsibility after that intermediary accepts the shipment is determined by the agreed shipping terms and applicable law.

Duties, tariffs, brokerage, customs, import taxes, export controls, documentation, regulatory restrictions, and importer-of-record or exporter-of-record obligations may apply to an approved cross-border order.

19. Shipping changes and cancellations

Contact the Support Center promptly to request an address change, carrier change, upgrade or ordinary cancellation. A voluntary change is effective when confirmed in writing and may be unavailable after supplier commitment, customization, packing or dispatch.

These operational limits do not override a statutory cancellation right or a notice method permitted by law. Disclosed interception or return-to-sender charges apply only where legally permitted. See Order cancellations.

20. Trade and business deliveries

Trade, wholesale, institutional, government, freight, job-site, and commercial orders may be subject to quotation terms, business receiving hours, dock requirements, appointments, customer carrier accounts, partial shipments, or risk-transfer terms.

Approved trade customers remain subject to this Shipping and Delivery Policy and the Trade Account Terms.

21. Mandatory rights and events beyond our control

REACH Supply is not responsible for delay caused by events beyond reasonable control, including supplier interruption, inventory allocation, carrier failure, weather, natural disaster, labor disruption, government action, sanctions, customs, cyber incidents, utility outage, or transportation interruption.

We may extend an estimate, change the carrier or fulfillment method, split the order, request consent to delay, or cancel and refund an affected item as appropriate.

Nothing in this policy limits a mandatory right to delivery, notice, cancellation, refund, replacement, repair, payment dispute, or another remedy that cannot legally be waived.

Customers may also locate their state consumer-protection office through the official USAGov directory.

22. Shipping support

For questions about this Shipping and Delivery Policy, address corrections, tracking, delivery issues, damage, shortages, or shipping claims, use the Support Center or contact:

Include the order number, tracking number, delivery address, issue description, and supporting photographs where applicable. For general business or policy questions, the Contact Us page is also available. Do not return or discard a product until written instructions are issued.