Terms & Conditions

1. Agreement and incorporated policies

These Terms and Conditions govern access to and use of ReachSupplyCo.com, customer accounts, orders, communications, products, and related services provided through the REACH Supply U.S. storefront.

By using the storefront, creating an account, submitting an order, accepting a quotation, or using a related service, you agree to these Terms and Conditions and the policies incorporated by reference. Do not submit an order when you do not agree.

The Privacy Policy, Shipping & Delivery Policy, Returns & Refunds Policy, Warranty Information, and, for approved business accounts, the Trade Account Terms, form part of this agreement.

2. U.S. storefront and contracting seller

REACH Supply is the seller for purchases through ReachSupplyCo.com. ReachSupplyCo.com is the REACH Supply U.S. storefront and presents pricing and checkout in U.S. dollars.

Depending on the product and destination, sourcing, processing, or shipment may involve a supplier, distributor, manufacturer, warehouse, or logistics partner. These parties may assist with sourcing, fulfillment, shipping, returns, warranty administration, or related transaction services, but REACH Supply remains the seller for purchases through ReachSupplyCo.com unless a separate written agreement expressly states otherwise.

Review the product page, cart, checkout, and order confirmation for the products, quantities, currency, tax, shipping, delivery information, and transaction-specific conditions that apply to your order.

3. Eligibility and customer accounts

You must have legal capacity to enter a binding contract. A person acting for a business, government purchaser, institution or other organization represents that they have authority to bind it.

Provide accurate account information and protect credentials and authorized-user access. Report suspected unauthorized activity promptly through the Support Center or by email. Valid credentials alone do not conclusively establish that a disputed transaction was authorized.

REACH Supply may request verification or restrict access where reasonably necessary for security, fraud prevention, legal compliance or account misuse. Responsibilities for an unauthorized transaction are determined by the facts and applicable law.

4. Product and catalog information

We aim to present product names, descriptions, images, specifications, dimensions, availability, and pricing accurately. Information may originate from manufacturers, suppliers, catalog providers, or other sources and may contain errors, omissions, or delayed updates.

Images may be illustrative. Packaging, labeling, appearance, country of origin, revision, and non-material specifications may change. Manufacturers may replace obsolete parts with authorized superseding parts.

We will not knowingly substitute a materially different product without consent where consent is required. Product names and trademarks are used for identification and compatibility and do not imply affiliation unless stated.

5. Compatibility and product selection

You are responsible for confirming the complete model number, serial number, existing part number, production revision, dimensions, voltage, connectors, software, certifications, intended application, and installation conditions before ordering.

Do not rely solely on visual similarity. Compatibility assistance is based on information reasonably available and information you provide. It is not an unconditional guarantee when information is incomplete, inaccurate, or affected by manufacturer revisions.

Use Find the Right Part to request a manual review of one candidate REACH Supply product before purchasing. Nothing removes a remedy where a customer reasonably relies on an express written recommendation after providing complete and accurate information.

6. Orders and acceptance

Submitting an order is an offer to purchase. An automated acknowledgment, payment authorization, or order number confirms receipt but does not necessarily constitute acceptance.

We may accept by issuing confirmation, capturing payment, sourcing, allocating, preparing, or shipping the order. Before acceptance, we may reject, hold, limit, or cancel an order because of availability, pricing or catalog error, payment failure, verification, fraud risk, shipping restriction, quantity limits, supplier requirements, safety, sanctions, export controls, or legal compliance.

If we cancel an unfulfilled accepted order after capturing payment, we will initiate the applicable refund to the original payment method.

7. Pricing, currency, and taxes

Prices on ReachSupplyCo.com are generally shown in U.S. dollars and may change before acceptance. Prices may differ by account, product, quantity, promotion, supplier, market, destination, and sales channel.

Applicable sales, use, excise, environmental, customs, and other government charges may apply. An EIN, Trade Account, business license, or reseller status does not automatically make a transaction tax-exempt. Valid resale or exemption documentation must be accepted for the applicable jurisdiction and transaction.

Shipping, handling, freight, and other non-government charges are disclosed through the product page, cart, checkout, quotation, or order record as applicable. If a material pricing, tax, or catalog error occurs, we may correct it and offer the choice to proceed at the corrected amount or cancel the affected item, subject to applicable law.

8. Payment authorization and capture

By providing a payment method, you represent that you are authorized to use it and authorize REACH Supply and its payment providers to verify, preauthorize, charge, capture, void, or refund amounts associated with the order.

Some orders begin with a preauthorization. Payment may be captured when the order is accepted, sourced, allocated, prepared, or shipped. If an authorization expires, we may request a new authorization or payment method or cancel the affected order.

Financial institutions control how long authorization holds remain visible. We may request reasonable verification or delay fulfillment while payment, identity, sanctions, export-control, or fraud risk is reviewed.

9. Availability, backorders, and substitutions

Inventory and supplier availability can change before fulfillment. An item shown as available may become delayed, backordered, allocated, discontinued, or unavailable.

We may split the order, cancel unavailable items, offer an alternative, or request approval for a manufacturer-authorized replacement or superseding part. A materially different substitute will not be supplied without consent where required.

10. Shipping and delivery

Processing, dispatch, transit, and delivery dates are estimates unless expressly guaranteed. Orders may ship directly from suppliers or multiple fulfillment locations and may arrive in separate packages.

You are responsible for providing a complete and deliverable address, reviewing tracking, arranging safe receipt, and paying disclosed shipping or special-handling charges.

These Terms and Conditions incorporate the Shipping & Delivery Policy, which governs carriers, split shipments, tracking, delivery evidence, damage, shortages, address errors, freight, delays, and related matters.

For merchandise ordered online, the FTC Mail, Internet, or Telephone Order Merchandise Rule generally requires a reasonable basis for the promised shipment time—or shipment within 30 days when no time is stated—and requires the applicable delay-consent or refund process when the promised time cannot be met. Review the FTC business guide to the merchandise rule.

11. Title and risk of loss

Title transfers after cleared payment at the time determined by the order agreement and applicable law.

Risk of loss for a consumer transaction transfers at the point required by applicable law and the transaction's shipping terms. For business, freight, export, or customer-arranged carrier orders, risk may transfer at a different point stated in an accepted quotation, shipping term, or written agreement, to the extent legally permitted.

This section does not limit a remedy for non-delivery, seller error, carrier loss for which the seller remains responsible, or another right that cannot be waived.

12. Returns, refunds and warranty claims

The Returns & Refunds Policy covers voluntary returns, cancellations, eligibility, return shipping, inspections and refunds. Warranty Information covers defects, written warranties, evidence, diagnosis, remedies and related costs.

Product-specific or special-order restrictions must be disclosed as required and do not remove non-waivable remedies. Use Returns & Warranty Requests to submit a case and obtain shipping instructions.

13. Installation, service, and product use

Unless REACH Supply separately agrees in writing to provide installation or service, the transaction is for the product only. You are responsible for selecting qualified personnel, obtaining permits and inspections, following instructions and codes, and using the product safely and lawfully.

To the fullest extent permitted by law, REACH Supply is not responsible for loss caused by incorrect selection, improper storage, handling, wiring, voltage, installation, programming, modification, maintenance, misuse, or the acts of an independent technician or contractor.

This does not exclude liability that cannot lawfully be excluded, including liability arising from a defective product or legally actionable product representation.

14. Trade and wholesale customers

Approved business customers remain subject to these Terms and Conditions and may receive account-specific pricing, quantities, payment options, product access, or service levels. Approval and benefits are confidential, non-transferable, and also subject to the Trade Account Terms.

Unless a separate written agreement states otherwise, standard Trade Accounts are payment-due-at-order and do not include net terms, a credit limit, or deferred billing.

15. Promotions, coupons, and credits

Promotions, coupons, discounts, account credits, referral benefits, and gift value may have separate expiration dates, exclusions, minimums, quantity limits, geographic restrictions, and account conditions.

Unless permitted, offers cannot be combined, transferred, sold, exchanged for cash, or applied retroactively. Benefits obtained through error, manipulation, fraud, duplicate accounts, or prohibited automated activity may be canceled.

16. Reviews, communications, and submitted content

When submitting a review, photograph, product question or other content, you confirm that you are authorized to provide it and that it is lawful and does not infringe another person’s rights.

For content you submit for public display, you grant REACH Supply a non-exclusive license to host, format, reproduce and display it in connection with the storefront and its products. You retain ownership. Private support messages, order documents and claim files are not submitted for public display and are handled under the Privacy Policy.

We may remove unlawful, irrelevant, abusive, fraudulent, infringing or privacy-invasive material. We do not prohibit or penalize honest reviews, require transfer of their ownership, or suppress reviews solely because they are negative.

17. Intellectual property

The storefront design, branding, text, graphics, databases, software, code, and original content are owned by or licensed to REACH Supply and protected by applicable law.

You may use the storefront for lawful personal or internal business purchasing. You may not reproduce, republish, mirror, reverse engineer, extract, or commercially exploit protected content without written permission, except where a restriction is prohibited by law.

18. Prohibited activities

You may not submit fraudulent or unlawful orders; interfere with security or availability; introduce malicious code; attempt unauthorized access; circumvent pricing, quantity, account, or access controls; misuse payment methods; or misrepresent affiliation with REACH Supply.

Automated scraping, crawling, extraction, monitoring, or collection of pricing, inventory, catalog data, images, customer information, or website content is prohibited without written permission, except where applicable law does not permit the restriction.

We may restrict access, cancel orders, suspend accounts, preserve evidence, and take lawful action in response to suspected violations.

19. Third-party services and links

The storefront may use or link to payment processors, carriers, manufacturers, suppliers, analytics providers, marketing platforms, maps, financing providers, and other third parties. Their services may have separate terms and privacy practices.

REACH Supply is not responsible for an independent third party's systems, representations, or conduct except to the extent responsibility cannot legally be excluded or the third party acts under REACH Supply's legal control for the activity.

20. Electronic communications and marketing

Order confirmations, invoices, account, security, recall and support records may be delivered electronically through the storefront or contact details you provide, subject to any notice or consent requirements that apply.

Optional marketing is separate. Accepting these terms or requesting support is not blanket consent to promotional texts or other messages requiring separate consent. Commercial email uses accurate sender information, a non-deceptive subject line, required contact details and a working unsubscribe method.

For marketing choices and unsubscribe timing, read the Privacy Policy. Lawful, necessary transaction and security communications may continue after a marketing opt-out.

21. Privacy

Our Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected, including information shared with payment providers, carriers, suppliers, fraud-prevention services, and direct-fulfillment partners.

22. Website and service disclaimers

To the extent permitted by law, website access and related online tools are provided on an “as available” basis. Catalog information can contain errors or delayed updates, and uninterrupted access is not guaranteed.

This website-service disclaimer does not disclaim an express product promise, written warranty or implied warranty that applies to a sale. Product rights and any lawful limitations are governed by the applicable warranty, transaction terms and law.

23. Limitation of liability

Consumer transactions

For consumer transactions, limitations apply only to the extent permitted by law. Nothing limits a mandatory refund, warranty right, product-liability claim, fraud claim, personal-injury claim, or another non-waivable remedy.

Business transactions

For business, trade, wholesale, institutional, government, or commercial transactions, and to the fullest extent permitted by law, REACH Supply is not liable for indirect, incidental, special, exemplary, punitive, or consequential losses, including lost profit, revenue, data, opportunity, business interruption, labor, diagnosis, removal, reinstallation, travel, or loss of use.

Subject to liability that cannot legally be limited, aggregate liability arising from a product or order will not exceed the amount paid to REACH Supply for the specific product or order giving rise to the claim.

24. Business indemnity

To the extent permitted by law, a business customer will defend and indemnify REACH Supply against third-party claims and reasonable costs arising from that customer's unlawful resale, false representations, misuse, unauthorized modification, improper installation, infringement, privacy or security breach, export violation, or breach of these terms.

This does not apply to the extent a claim was directly caused by REACH Supply's legally actionable conduct and does not impose an obligation prohibited by law.

25. Events beyond our reasonable control

REACH Supply is not responsible for delay or failure caused by events beyond reasonable control, including supplier interruption, allocation, carrier failure, customs delay, weather, natural disaster, labor disruption, government action, sanctions, cyberattack, utility outage, epidemic, or transportation interruption.

We may extend estimates, change fulfillment, allocate inventory, suspend performance, or cancel affected items. Cancellation, delay-notice, consent, and refund rights required by applicable law remain available.

26. Disputes and governing law

For an order or account concern, you may contact the Support Center with the relevant facts and requested resolution. Informal review does not prevent access to a court, regulator or payment provider or suspend a legal deadline.

The laws applicable to the seller, customer and transaction determine the governing law and available forum, subject to any enforceable written agreement. These terms do not designate an exclusive state or court or impose mandatory arbitration.

Consumers retain any non-waivable remedies. The USAGov directory identifies state consumer-protection offices.

The United Nations Convention on Contracts for the International Sale of Goods is excluded to the extent legally permitted.

27. General provisions

If a provision is invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions continue. Failure to enforce a provision is not a waiver.

You may not assign an account or order without written consent. REACH Supply may assign rights and obligations to an affiliate, successor, purchaser, or operating business in connection with financing, reorganization, merger, or transfer of operations, subject to applicable law.

These Terms and Conditions, the order record, and incorporated policies form the agreement. A specifically negotiated written agreement expressly accepted by REACH Supply controls over conflicting general terms.

28. Changes to these terms

We may update these Terms and Conditions prospectively to reflect changes in operations, technology, products, risk, suppliers, or law. The revised version will state its effective date.

Revised terms apply to future use and future orders and do not retroactively change an accepted order unless permitted by law and agreed where required.

29. Contact

Questions about these Terms and Conditions, an order, or a dispute may be sent to:

Include the order number when applicable. Do not email passwords, PINs, complete payment-card numbers, Social Security numbers, or online-banking credentials.